New patients · Medford, WI

Your first visit, explained before you walk in.

No referral needed. You'll meet your doctor, get a real exam, and leave understanding what's going on and what we recommend. Nothing happens without your say-so.

Call (715) 748-4433 Get directions
No referralBook directly, same as a dentist
Walk-ins Mon–ThuFridays by appointment only
Insurance & cashWe verify benefits before you arrive
Glass front doors of Borealis Wellness Clinic at 123 W State St, Medford

Before you arrive

Five things that make your first visit faster.

None of them are required. All of them save you time in the waiting room.

New patient history form Print and fill it out at home, or arrive 15 minutes early and complete it at the front desk.
Get the form
Your insurance card and a photo IDWe'll check your benefits and tell you what your visit will cost before treatment starts. Cash-pay patients skip this step.
Any recent imaging or reportsX-rays, MRI results, or notes from another provider help your doctor skip what's already known. Not required; we have X-ray on site if the exam calls for it.
Comfortable clothesAnything you can move in. You won't need to change for a standard exam and adjustment.
A little extra timeFirst visits run longer than a regular adjustment because of the history and exam. If you're squeezing it into a lunch break, tell us when you book.
Your questionsWrite them down. Your doctor will answer every one of them before anything is done, and will tell you plainly if chiropractic isn't the right fit for your problem.

What happens at your first visit

Listen first. Examine second. Treat only when it makes sense.

The order matters. You will never be adjusted by someone who hasn't heard your story and put their hands on the problem.

1

Check-in

Dawn at the front desk takes your form and insurance card, verifies benefits, and answers the practical questions.

Front desk
2

Your story

Your doctor sits down with you. What hurts, when it started, what makes it better or worse, what you've already tried, and what you want to get back to.

Dr. Klinner or Dr. Paul
3

The exam

Posture, range of motion, orthopedic and neurological tests, and hands-on assessment of the spine and joints. X-rays on site only if the exam calls for them.

Doctor · X-ray by Shelly
4

Plain-language findings

What we found, what we think is causing it, what we recommend, roughly how long it should take, and what it costs. You decide what happens next.

Doctor
5

First treatment

When it's appropriate and you're comfortable, your first adjustment or therapy happens the same day. If a different kind of care is the better fit, we say so and point you there.

Doctor
Dr. Samuel Klinner

“I treat patients, not diseases. You make the decisions about your own healthcare. My job is to make sure you have what you need to make them.”Dr. Samuel Klinner, D.C.

Insurance & payment

No surprises on the bill.

You'll know what your visit costs before treatment, not after.

Using insurance

We accept most major plans. Call us with your plan name before your visit and we'll verify chiropractic coverage, copay, and any visit limits so there are no surprises.

Call to verify your plan →

Paying cash

No insurance, or a plan that doesn't cover chiropractic? Ask about our cash-pay rates. Many patients find them simpler than dealing with deductibles.

Auto and work injuries

Car accident and workplace injuries are often covered under auto or workers' compensation claims rather than health insurance. Bring your claim number and we'll handle the paperwork with you.

Auto injuries →   Work injuries →

Common questions

Things people ask before their first appointment.

Don't see yours? Call the front desk. A real person answers during clinic hours.

Do I need a referral from my doctor?
No. Chiropractors are primary-contact providers in Wisconsin. Book directly, the same way you would with a dentist. If your insurance plan requires a referral for coverage, we'll tell you when we verify your benefits.
Will I be adjusted on the first visit?
Usually, yes, after the history and exam and only if it's appropriate for your situation. If we need imaging first, or if something in the exam needs a closer look, we'll explain why and what comes next.
Does an adjustment hurt?
Most people feel relief, not pain. You may hear a release of gas from the joint, like cracking a knuckle. Some mild soreness afterward, similar to after a workout, is normal and short-lived. Your doctor uses techniques ranging from firm to very gentle, including instrument-assisted options for anyone who prefers no manual adjusting.
Do you take X-rays?
We have X-ray on site and a dedicated technician, Shelly. We take them only when the exam calls for it, not as a routine step for every patient. If you have recent imaging from elsewhere, bring it.
Can you treat my kids, or see me while I'm pregnant?
Yes to both. Both doctors see infants, children, and expecting mothers with techniques suited to each, including the Webster technique for pregnancy. See pregnancy care and chiropractic for kids.
How many visits will I need?
It depends on the problem and how long you've had it. You'll get a specific recommendation at your first visit, with the reasoning behind it. You can change course at any point. Our philosophy is that your body does the healing; our job is to remove what's in the way.
Can I book a massage without seeing a chiropractor?
Yes. Massage therapy is open to anyone, with or without chiropractic care. Each massage therapist books their own appointments; Massage Therapy lists how to reach each one. If you're doing both, we'll coordinate them so they work together.
Can I just walk in?
Monday through Thursday, yes. We'll fit you in as the schedule allows. Fridays are by appointment only. Calling ahead guarantees a time and lets us verify your insurance before you arrive, which is why we recommend it for first visits.

Finding us

Downtown Medford, grey building, teal benches.

  • Our entrance is the glass doors under the “123.”
  • Street parking in front and on the side streets.
  • The entrance is step-free. Tell us when you book if you need help getting from your car to the door.
  • Running late? Call. We'd rather move you than have you rush.

Medford Clinic

123 W State St
Medford, WI 54451
Get directions →
Monday7:00 AM – 6:00 PM
Tuesday7:00 AM – 6:00 PM
Wednesday7:00 AM – 6:00 PM
Thursday7:00 AM – 6:00 PM
FridayBy appointment only
SaturdayClosed
SundayClosed

(715) 748-4433 · dawn@borealisclinic.com

That's the whole process. Ready?

Call and the front desk will find you a time that works, or walk in Monday through Thursday.

Call (715) 748-4433 Get directions
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